Refund Policy

At Hambone Folk Art, we strive to provide high-quality products that bring art and creativity into your life. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund Policy below to understand your rights and options.

1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel it. To request a cancellation, please reach out within 24 hours of placing the order.

2. Returns and Exchanges

We accept returns and exchanges within 30 days of receiving your order. To be eligible for a return or exchange, the following conditions must be met:

The item must be unused, undamaged, and in its original packaging.
The item must be returned with proof of purchase (order confirmation or receipt).

How to Initiate a Return or Exchange:

Contact our customer service team at [Your Contact Email] to request a return or exchange.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once approved, you will receive instructions on how to return the item(s) to us.

3. Refund Process

Once we receive and inspect your returned item(s), we will notify you by email regarding the status of your refund.

If the return is approved, we will issue a refund to your original payment method. Refunds may take 5-7 business days to process depending on your payment provider.
If the return is not approved (e.g., the item is used, damaged, or missing parts), we will notify you, and you may be required to pay for the return shipping.

Please note that the following items are non-returnable:

Customized or personalized products
Sale or clearance items
Gift cards

4. Damaged or Defective Items

If you receive an item that is defective or damaged during shipping, please contact us immediately. We will provide a full refund or send a replacement, depending on your preference.

To report a damaged or defective item, please provide:

A photo of the damaged or defective item
Your order number
A description of the issue

5. Shipping Costs

Original shipping fees are non-refundable. If you are returning an item for a refund or exchange, you will be responsible for paying the return shipping costs unless the item is defective or damaged upon arrival.

6. Late or Missing Refunds

If you haven't received a refund yet:

First, check with your bank or credit card company, as it may take some time before the refund is officially posted.
If you’ve done this and still haven’t received your refund, please contact us at support@hambonefolkart.store